Shipping policy

How long does it take to get my products once I place an order?

Please allow 3 - 5 business days for your order to be processed and shipped out.

Incorrect Address:

Buyer is responsible for ensuring their address is complete and correct. If a package is returned to us for any reason the only option will be re-shipping it at the buyer’s expense.

Shipping Loss/Damage/Theft:

We will not bear the cost or be held responsible for replacing lost, stolen, or damaged packages.

If a loss or damage occurs to the package we will ship out a replacement once we receive approval of the insurance claim, if the order was shipped using an insured shipping method. We will not ship out a replacement until the claim is completed.

We will not provide refunds on shipping charges if a package does not make it there in a certain amount of time, shipping times are estimates, not guarantees.

Import Fees:

The buyer is responsible for any customs fees, import duties, or any other fees charged to them by their country.

Payment Disputes:

Please contact us before opening a dispute. We always resolve order issues. If you fail to contact us through our support before opening a dispute we reserve the right to terminate all services and warranties. These waste our time and hurt our standing with the payment processors. Contact our support and we will resolve your issue(s).

Shipping Forwarders:

Due to issues with fraud we no longer ship to addresses that are shipping forwarders. If we find an address is a shipping forwarder then we will cancel and refund the order. Sorry for the inconvenience.

Order Cancellation

In the event that you need to cancel an order please use the Contact Us form to email us, and if we have not begun processing and/or shipped the order we will try to cancel it.

If you used PayPal for the payment method an additional fee of up to 5% will be deducted from the refund as PayPal does not refund transaction fees on refunded transactions.

This is not a guarantee, but we will make the best effort.  The official policy remains that all sales are final.