FREQUENTLY ASKED
QUESTIONS

What is your General Warranty?

All products in this warranty manual are subject to the following warranty statement; any deviations and/or exceptions for a particular product will be documented in the section describing the warranty for that particular product. The warranties described in this document cover failure of the smellydogz™ products listed herein that are the result of defects in smellydogz™ materials and/or workmanship, under normal use and service only. The smellydogz™ warranty is not applicable to failures caused by improper use or installation, abuse, neglect, alteration by owner, use of harsh chemicals applied to the product or improper size or strength product selection by the customer.

What is my responsibility as an owner?

All smellydogz™ dog collars and leads are intended for non-commercial, non-working dog full-time wear by the dog and/or owner and are further designed to provide years of worry-free, easily cleaned (using mild detergents) wear.

  • 1. It is the owner’s responsibility to select the smellydogz™ dog collar or lead appropriate for use by said canine/owner in a typical fashion taking into account the dog’s size, weight and strength.
  • 2. Before the expiration of the warranty, the owner must give notice to an authorized smellydogz™ Distributor of failures, if any, considered to be warrantable and deliver the defective product to such Distributor. Owner is responsible for all transportation and incidental costs associated with the return delivery of the defective product. Owner is responsible for all costs and losses resulting from a warrantable failure.
  • 3. smellydogz™ shall not be responsible for any consequential, incidental, punitive, special or indirect damages whatsoever however caused, on any theory of liability.

What are the limitations to your warranty?

THE EXPRESS WARRANTIES SET FORTH HEREIN ARE THE SOLE WARRANTIES MADE BY smellydogz™ IN REGARD TO smellydogz™ PRODUCTS. smellydogz™ MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, OR OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. smellydogz™ “EMPLOYEES OR REPRESENTATIVES” ORAL OR WRITTEN STATEMENTS DO NOT CONSTITUTE WARRANTIES, SHALL NOT BE RELIED UPON BY CUSTOMER AND ARE NOT PART OF THE WARRANTY STATED HEREIN.

Items not covered under this warranty, include but are not limited to:

  • 1. Improper selection of dog collar, lead or harness based upon dog size, weight or strength.
  • 2. Improper selection of dog collar, lead or harness based on colour or size/length of product.
  • 3. Improper storage of dog collar, lead or harness in a moist, wet or corrosive environment.
  • 4. Sole reliance upon dog collar or lead to provide all safety considerations typical with the maintenance, care, custody or control of a dog.
  • 5. Excessive wear caused by the use of external devices such as chains.
  • 6. Improper cleaning or exposure to harsh chemicals or over-exposure to sunlight.
  • 7. Improper attachment of dog collar to dog or dog lead to dog collar or dog harness.
  • 8. Colour fading or degradation.

What is your policy on design improvements?

smellydogz™ may make changes or design improvements without incorporating those changes in products previously sold. smellydogz™i warranties do not cover the incorporation of these design improvements. Products no longer available or discontinued will for warranty replacement purposes be replaced with either the same Product with improved design or the product which at the time most reasonably replaces the original product purchased.

What is your policy on accessories?

Accessories supplied, but not manufactured by smellydogz™ shall be covered by the OEM manufacturer’s warranty only and are not subject to this warranty.

What is your policy on products supplied by smellydogz™ at no charge?

Any Product supplied by smellydogz™ at no charge (e.g. paid for by warranty or policy) assumes the identity (including the remainder of the warranty) of the product it replaces. If the failed product is no longer under warranty then the new replacement product will not have coverage. Determination of Warranty smellydogz™ reserves the right to examine any failed product to determine validity of warranty claim. If no fault is found, the claim will be denied. smellydogz™ Dog Collars, Leads and Harnesses Warranty.

What it the length of your warranty?

smellydogz™ warrants its dog collars, dog leads and dog harnesses to be free from defects in material and workmanship for a maximum period of up to twelve (12) months from the date of purchase from an authorized smellydogz™ distributor. smellydogz™ responsibility is limited to the repair or replacement of a product which has been determined by smellydogz™, in its sole discretion, to be defective and for which a warranty claim has been submitted prior to expiration of the Warranty Period, subject to the terms and conditions set forth below.

What are the limitations to your warranty?

The warranty set forth above is subject to the conditions and limitations set forth in the General Warranty Statement above and the Warranty Claims Procedure below. The express warranty set forth herein is intended for the benefit of the original purchaser of the Product and may not be assigned or otherwise transferred. If any part of this warranty is determined to be void or illegal, the remainder shall remain in full force and effect.

What is your procedure for warranty claims?

  • 1. smellydogz™ supplies Return Goods Authorization (RGA) forms and claim tags to all smellydogz™ distributors.
  • 2. Complete all sections of the Warranty Claim Form and provide the following information: a) smellydogz™ product number including UPC code. b) Date of purchase. c) Date of failure. d) Distributors claim number. e) Name, address, telephone number and email address (if available) of owner. f) Full description of the problem/findings.
  • 3. Mail/Email completed forms to: smellydogz™ Attention: Warranties Department P.O. Box 55047 Cadboro Bay Victoria, BC V8N 4G1 Canada Email: customercare@smellydogz.com Warranty Product Policy
  • 1. Upon receipt of the claims documentation, smellydogz™ shall within three (3) working days determine if the failed product needs to be returned to smellydogz™. a) Distributors must tag the product and place on a shelf. smellydogz™ reserves the right to inspect the product within three (3) months at the distributor location. b) smellydogz™ may ask for a digital photograph of the failed product to be emailed to smellydogz™ upon receipt of the claims documents. c) If smellydogz™ does ask for the part to be returned, smellydogz™ shall indicate the transportation method for return and pay for the costs associated with the return.
  • 2. Credit for warrantable products will be issued within three (3) weeks of the warranty administrator receiving the claims documents.
  • 3. All claims documents must be sent to smellydogz™ not later than thirty (30) days after receipt of the failed product from the customer by the Distributor. Claims submitted after thirty (30) days will be denied.
  • 4. Requested Products to be returned to smellydogz™ may be subject to inspections, testing and failure analysis. If it is determined that a product exhibits no failure, then the warranty claim will be rejected. If the claim has already been processed and paid, the Distributor account will be debited for the entire amount of the claim.

What information do you collect from users on your website?

smellydogz™ collects information by various methods including information actively provided by its customers. The types of personal information we collect include names and contact information.

How do you use the information collected by users on your website?

This information is used for customer service. smellydogz™ may use aggregate or anonymous information which will not be linked to identified individuals for various other uses for itself and third parties.

Do you share user information?

smellydogz™ does not share personal information with any third parties except as disclosed in this policy. smellydogz™ may provide personal information to its consultants, subcontractors and professional advisers (which shall be bound by privacy obligations) to assist smellydogz™ uses disclosed herein. We may use subcontractors located in Canada and the United States to process personal information. More information can be obtained from our Privacy Officer.

How do you keep user info secure?

Personal information is stored in a combination of paper and electronic files. They are protected by security measures appropriate to the nature of the information.

Can I ask for access to the info you have collected from me?

Individuals may review their personal information contained in smellydogz™ files by contacting the smellydogz™ privacy officer. If an individual believes that any of their personal information is inaccurate, we will make appropriate corrections.

For more information on smellydogz™ and privacy please contact our Privacy Officer at: privacyofficer@smellydogz.com